Tax-Free* | 18-Month Warranty | 30 Day Returns Guaranteed.
Customer Review
Jennifer M Bonnette
3.0
Failed when I needed it most - UPDATEDReviewed in the United States on July 6, 2021
**Update - tech support received**Since writing the review below, I was able to get in contact with Vantrue support and told them what happened. They asked many questions and requested screenshots and video clips so that they could see what I was seeing. As part of going through this process with them, I discovered two things. 1) the black spots in the videos I was seeing was only occurring the first time I played the video. But the video played fine and completely on the second play through. So I believe that this was due to buffering/ cache issue on the laptop I was using. 2) the other thing I discovered was that not only was my drive home where I was hit, missing, but so was half of my lunch outing that day. The video of me and a co working leaving to go to lunch was never recorded. But us coming back from lunch was. After viewing all of this, Vantrue said that they believed all of this was due to a faulty G sensor and offered to send me a new dash cam if I would return the old one. So I did. Unfortunately, I had to pay for shipping to return it. But they have indeed sent me a new dash cam. It arrived quickly and appears in good condition.I have increased my original review from 2 stars to 3 stars because of the polite and thorough support that I received and because they did send me a new camera. I have not given it more than 3 stars because my vehicle is in the shop under going repairs from the incident and so I have not yet had a chance to install the new dash cam and test it. I plan on updating this review again after I have had a chance to install and test the new dash cam.**Previous 2 Star Review**I bought this because not too long ago someone ran into my vehicle in a parking lot and left. I discovered the damage after the fact with no idea who'd done it. I had a dashcam at the time but it only worked when the car was on. I had already been wanting one with park mode because I have rims on my vehicle that have been tampered with once already. Then I got backed into. So I broke down and bought this. It seemed to be working fine. I hadn't had it installed long(~week). In fact I had just realized I had not set up the date and time on it and planned to do that when I got home. That evening, someone rear ended me on the drive. I remember seeing the dashcam come on when I got in the vehicle to head home from work. But after the cop left the scene I went to save the video file and the dashcam was not only off but would not turn on. I got home and pulled the sd card. There were no videos after I got in my vehicle to head home from work that day. I went back through the videos and the morning video was fine, but as the day went on, the park mode videos started blacking out in spots. I pull out the instructions and it said, 1) remove from vehicle in excessive heat (I know it never hit above 90F outside that day)... and 2) don't run continuously.... so was it just hot enough and my work parking lot just busy enough for it to die?? If so that's a pretty low bar. I live in the south. The summer temp was mild the day it died and I personally don't feel like my work parking lot is that busy. I feel like I just wasted a bunch of money. I could just not run the park mode, but that was the whole point of buying it in the first place. So don't buy this if you live in the south and want to use park mode. Apparently that's too much for it to handle.I did give this 2 stars instead of just 1, bc I liked the low profile design.
