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Customer Review
Jasmine
5.0
Great DashCamReviewed in the United States on June 26, 2021
UPDATE: Vantrue sent me a replacement suction mount which works perfect. The original mount I got appeared to be a factory defect. I updated my review to reflect the great customer service from Vantrue. The replacement suction mount I got was at no cost to me.---------------------------------I have used Vantrue Dashcams for years. I started with the X3 then the X4 and now the N4. I like this N4 because it records the front, cabin, rear, and the footage qualities are good. I have a few issues with this N4 but I will mention the two that are the most annoying.First is the windshield suction mount. I did not like the suction mount of the X3 because the swivel that allows the dashcam to be rotated and positioned in desired direction was not very tight. When someone on the road hit my car rental the dashcam literally swiveled forward and faced the sky (useless in a situation where you want the dashcam to record everything). When I upgraded to the X4 the suction mount was perfect as it allowed me to tighten the swivel to the point where it was difficult to rotate or budge the dashcam once tightened. This is ideal so if someone hits your car the dashcam doesn't swivel forward and face the sky. Well with this N4 that I bought the suction mount is very very disappointing. Even when the swivel is tightened to the max the dashcam can still be easily budged and moved which means if someone hits the car depending on the direction of the accident this dashcam will swivel and thrust out of position. I feel this is a step back and downgrade from the quality suction mount found with the X4 out of the box.Second, the rear dashcam, without its own suction mount renders it useless for frequent travelers like me who have to deal with car rentals. The rear dashcam comes with an adhesive that has to be affixed to the glass and while that works for someone's personal vehicle it is not practical for a rental car. Vantrue should've included a suction mount for the rear dashcam so people using car rentals could put it to use.I hope that Vantrue will solve the suction mount issue in the next version.
