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Return Policy

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address.

Once the returned item arrives back in Vantrue’s warehouse for inspection, the refund process will begin.


● Returns must include all accessories

● Items must include original packaging

● For non-quality related warranty claims, buyer is responsible for shipping costs

● Returns may be rejected if items do not meet the above requirements


Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

We take care of all quality-related issues with a REPLACEMENT within warranty period. International shipping costs must covered by the customer.


What does the warranty not cover?


Improper use or installation

Cosmetic damage

Damage due to acts of nature. For example: lightning strikes, tornadoes and similar

Accidents

Misuse

Negligence

Commercial use

Modifications to any part of the product, including the antenna

Connection to an incorrect voltage supply

Attempted repair by anyone other than an authorized facility


VANTRUE will service and not replace


Products sold ‘as is’ or with all faults declared

Consumables, such as fuses or batteries

Products where the factory applied serial number has been altered or removed


the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. VANTRUE® products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.