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Customer Review
StormTrooper
1.0
Works when it wants to; parking mode doesn’t workReviewed in the United States on April 13, 2022
This is the second Vantrue N4 that I purchased. The first one was decent, and worked fine while hard-wired to the ignition. The second one has had issues ever since it was installed with hard-wire to an always on fuse since I wanted to use the parking mode feature. Both cameras were professionally installed at my local Best Buy. Parking mode simply doesn’t work right. Like others have said, in parking mode it only records about 10 seconds and then shuts off. Jumping in the car, starting it up, and then driving off doesn’t wake the camera up for some reason and it doesn’t start recording unless you power cycle it by turning it off and then back on manually. The g-sensor is garbage, you have to literally bang on the camera with yours hand to get it to wake up and start recording. Also, while driving, it will periodically turn itself completely off…no recording or anything.Now, about customer support. They are practically worthless. You will spend many days going back and forth with emails answering the same questions every time with someone who barely even speaks English. You basically have to prove to them there is something wrong and then keep proving it to them by sending videos and descriptions of what’s happening. After a couple of weeks if you kept that up and got lucky, they will finally tell you to return the camera and everything else that can in the box…meaning you have to completely have everything uninstalled via another trip to your local Best Buy or wherever if you had it professionally installed and pay for that again out of your own pocket. No partial returns of just the defective camera.100% customer satisfaction is a complete lie. If you ever have issues with the camera, plan on having a miserable time of getting help or warranty service through Vantrue.
